Grievance Redressal Policy
In the present era, customer service and customer satisfaction is the most important tool for sustainable growth of business. At https://legalempires.com, we keep priority to provide best services to our customers. We aim to understand both our strengths and lacking from our customer's point of view and work across our business strategies to meet their needs.
The main aim behind introducing this policy document is for minimizing instances of customer complaints and grievances through proper service delivery and review mechanism and to provide quick redressal of customer complaints and grievances and refund in cases if it not solution for redressal.
Grievance Resolution and refund Policy is required as under Rule 5 (9) of the IT Rules, 2011.
https://legalempires.com grievance redressal and refund policy based on the following principles:
- Fair treatment with consumers
- Customers are fully informed about avenues to escalate their grievances within the organization and their rights regarding to alternative remedy.
- In any cases, if redressal is impossible, refund him the amount paid by the customer at the earliest
This policy document is available on the website i.e. https:// msmeudyogadhaar.org
How to Raise the Grievance by customer?
The customers can raise grievances through the following modes:
Email: The customers may write us at support@legalempires.com
Gravince Officer Details:
Name: Pranali Gund
Mobile: 7058567760
Acknowledgement for Raising Grievance:
An acknowledgement shall be sent to the complainant within two working days of the receipt of the grievance. Acknowledgement shall contain Date of receipt of complaint/grievance, Unique Grievance Number, Name, Designation and Contact details of executive and office, mode of tracking resolution of grievance/complaint with the Unique Grievance Number.
The resolution time shall not exceed 30 days from the date of the receipt of the grievance from the customer.
Closure of Grievance:
A complaint shall be considered as disposed of when:
(a) The company has taken action to the request of the complainant fully.
(b) Where the complainant has informed in writing, the company provides the acknowledgement of acceptance.
(c) where the complainant has not responded to the company's written response within 60 days of the.
(d) Where the Grievance Redressal Officer has certified that the Company has discharged it's all contractual, statutory and regulatory obligations for redress grievance.
Public Awareness on Grievance Redressal Procedure:
Company shall publish its grievance redressal procedure on its website and through other mediums for public awareness on Grievance Redressal Procedure.
Record Keeping:
The record of complaints is maintained for a minimum period of 1 years from the date of resolution.
Review of Policy:
These reviews shall consider the following:
1. Periodical review of internal structure of organization, changes and modification required for service.
2. The audit report, if any conducted during the year by internal/external auditors.Bottom of Form